Privacy Policy

Privacy Policy

Your privacy is important to us.

Douglas Window and Door Inc. approach our communications on the internet with respect for, and commitment to protecting the privacy rights of our dealers and customers. This privacy policy describes how we collect, protect, use and share information gathered by Douglas Window and Door Inc.


What is personal information?


Personal Information is any information that is identifiable with you. This information may include but is not limited to your name, mailing address, phone number, gender, email address, identification numbers, etc. Personal information, however, does not include your name, business title, or business address and business telephone number in your capacity as an employee of an organization.


How does Douglas Window and Door Inc. site collect personal information from you?


Douglas Window and Door Inc. will always collect your personal information by fair and lawful means. We may collect personal information from you through our web site, email or service warranty enquiries or as otherwise permitted by law.


Does Douglas Window and Door Inc. collect or use information collected from you with technology?


The Douglas Window and Door Inc. Site collect some information about you using technology, so it may not be readily apparent to you that it is being collected. For instance, when you come to our site your IP address is collected so that we know where to send the information you are requesting. An IP address is often associated with the place from which you enter the internet like your Internet Service Provider (ISP), your company or your university. This information is not personally identifiable. The Douglas Window and Door Inc. Site uses information collected through technology to make our Site more interesting and useful to you.


What are cookies?


“Cookies” are data files that a web site sends to your computer while you are viewing the site. These data files include information that allows our sites to remember important information that will make your use of the site more efficient and useful to you. Douglas Window and Door Inc. site uses cookies for a variety of purposes. Such as cookie technology and IP addresses to obtain non-personal information from its on-line visitors, and also to provide registered visitors with the best possible personalized on-line experience.


How does Douglas Window and Door Inc. use cookies?


The cookie tracks the total number of visitors to our site in an “aggregate” form (in other words, the personal information of the individual is pooled into a group of such information such that the personal information cannot be identified with that individual). We do not extract personal information in this process nor do we disclose this information other than to authorized Douglas Window and Door Inc. employees. Cookies are a tool to allow us to update and improve our sites.


What if I don’t want cookies?


If you don’t want cookies, you can set your computer to warn you each time a cookie is being sent or turn off all cookies through your browser (e.g. Internet Explorer or Netscape Navigator). (Check your browser HELP menu to learn the correct way to change or update your cookies.) Note: If you disable cookies, you may be unable to access some features of ours or other web sites.


How does Douglas Window and Door Inc. use the personal information it has collected from you?


We identify the purposes for which we use your personal information at the time we collect such information from you and obtain your consent in any case prior to such use. Some of the primary purposes for which we collect your personal information are to respond to warranty/service requests and response to product information requests. We may also use your personal information as otherwise permitted by the law.


To whom will Douglas Window and Door Inc. provide your personal information?


We identify to whom, and for what purposes we disclose your personal information at the time we collect such information from you and obtain your consent to such disclosure. For example, we may disclose your personal information:

  1. To third party service providers (Douglas Window and Door Inc. dealers) with whom we have a contractual agreement, which include appropriate privacy standards which may include fulfilling promotional product requests, service and warranty work.
  2. Such other disclosures of personal information to such persons for which you provide your consent.
  3. As otherwise permitted by the law.


Links to Other Sites


Please note that once you have clicked on a link on the Douglas Window and Door Inc. Site, you may leave the Douglas Window and Door Inc. website to a site which is no longer under the control of Douglas Window and Door Inc., and to which our privacy policy no longer applies. You must read the privacy policy, if any of each linked site to see how your personal information will be handled on their site.


What type of security does Douglas Window and Door Inc. provide?


The importance of security for all personal information collected through the web site is of utmost concern to us. We have taken technical, contractual, administrative and physical security steps to protect the personal information collected from you on the Douglas Window and Door Inc. website with a level of security appropriate to the sensitivity of the personal information collected. These security measures are periodically reviewed. However there are some things users can do to protect the security of their personal information as well. For instance, each user should never give out their password. Also, every user should sign out of their internet account and close their browser window when they finish surfing the Web so that other people using the same computer won’t have access to their information.


Who do I contact with questions or concerns about this privacy policy?


If you need further assistance, please contact the Douglas Window and Door Inc., Attn: privacy officer, either by writing to us at Douglas Window and Door Inc., 515 Hamilton Rd. London ON N5Z 1S3, or telephone at 1-519-850-9170 or through the website, and click on contact.

Contact Our Design Department to Receive a Personalized, Hassle Free Quote Request Quote

Your Name (required)

Your Email (required)


Your Phone Number

Your Message

Products You're Interested in:
 Windows  Doors  New  Replacement  Residential  Commercial

Upload a picture or drawing