Customer Reviews

Customer Reviews


We had our patio door replaced by Douglas Window and Door a year ago and was very satisfied with the service and door quality. This year it was time to replace all our windows and we knew exactly where to go. We dealt with Christina for sales, Sean for measurements and Greg and crew for installation. Our experience with all was great. We added 3 new windows to replace 1 in our back room and therefore had to have the siding also replaced. Our house is older and to keep that feel inside we asked that sills be added to certain windows. Workmanship was excellent. The result is beautiful. Thank you!

Joan and Bill W. Date published: November 16, 2016

Windows & Doors


Several years ago, my husband and I purchased a fixer-upper. We really looked forward to renovating the 140 year old cottage and making it as special as we knew it could be. The first year we were in the house, we called a well known London company to give us a quote on new doors and windows. We purchased a large window and door from them.
The second year we contacted them again and were absolutely dumbfounded at the price we were given. It was outrageous! We decided against purchasing from that company again.
We went to the London home show that year and discovered Douglas Window and Door. We were very impressed by the beautiful products on display and by the professional, friendly and knowledgeable sales people.
We were looking to do some unique and specific custom windows and we were delighted that our design ideas could be easily accomplished! We found the price of what we wanted to be fair and reasonable and fit in nicely with our renovation budget. The windows and doors we purchased are beautiful and the quality is absolutely superb!! The following spring we purchased more windows and doors from Douglas and each year as we continue to work on our dream home, we will be looking to Chris George, Sean and a great team of talented people to help us. We won’t shop anywhere else because we know and trust that our forever home is in good hands.
Thanks Guys!

Barry and Christine Pettit Date published: September 2, 2016



I have been more than satisfied with Douglas Window and Door Inc., and their professional installation of my windows. The workers were polite and helpful, cleaned up afterwards and did an excellent job. I would strongly recommend this company for all doors and windows.

Marilyn Johnson – London, Ontario Date published: April 08, 2016


Thank You


The entire Douglas team delivered first rate service. They were prompt, courteous and answered all our questions. The prices were competitive and they emphasize providing quality products at a fair price. I would not hesitate in referring them or using them again.

L Mccaffrey Date published: January 25, 2016


Great Experience


Thank you so much for the great experience and wonderful workmanship! we LOVE our new door. Looking forward to working with you again for our window.

Jennifer B. Date published: January 25, 2016




Had one window replaced on our older home. The crew was careful to preserve our original trim and the new window looks great.

Mark W. Date published: November 22, 2015


Thank you so much!


Absolutely fantastic experience with Douglas Windows! They replaced 2 large windows for us and were right on time, cleaned up after themselves, and did a great job.

Sarah M. Date published: October 22, 2015




With 11 windows and one door to replace, I made sure that I did lots of research and received quotes from 7 companies. Douglas was one of the lowest prices. I eventually decided on them because the salesperson (Brandon) was the most responsive of the companies to quote. I am very pleased with the results. Sean and the installation team did a great job and I could tell the card about the end result. The guy who did the flashing on the outside (don’t recall his name) insisted on redoing a piece because it didn’t meet his exacting standards (even though it looked fine to me). I recommended them to my neighbour who is also getting a few windows replaced. I have my basement windows to do eventually and for sure will be calling Douglas

Michael G. Date published: October 22, 2015




From our first contact with Brandon the sales person to Sean and his installation crew we felt we were in good hands . The installation was efficient and the windows and doors were everything we expected .

Michael B. Date published: October 22, 2015


Thank You!


My wife and I are very impressed with the knowledgeable, professional, and attentive approach the Douglas team takes toward their service. The staff are knowledgeable and the craftsmanship of the work is of the highest quality.

Jason M. Date published: October 22, 2015


Extremely pleased


Extremely pleased with the product, installation, and personnel. Love the new look of our front entrance.

Bonnie L. Date published: September 24, 2015


The entire experience was seamless.


I made the decision to purchase new windows in my older home. At the time, I knew very little about windows, but decided to contact Douglas Window and Doors. My decision to contact Douglas had mostly to do with the close proximity to my home. I was happy to find out that a salesperson was available that afternoon to provide me with a quote. The salesperson showed the different options and gave me quite a bit of useful information about the different types of windows available. After I finally decided which windows to replace, I placed my order. A few weeks later I received a phone call letting me know that the windows had arrived, and they would be installed the following week The crew showed up on time that morning and were extremely friendly and polite. They both introduced themselves to me while they unloaded the truck, and went over the process for the day. The actual installation was extremely quick, in my opinion. They took care with the floors and cleaned up any mess afterwards. They were also very happy to answer any questions that I might have regarding the windows and installation. I will use Douglas Window and Doors for future projects and recommend them to my friends and family!

Jennifer C. Date published: September 24, 2015


Thank you


We had 6 windows replaced including a very large 3 piece living room window and all was done in 1 and 1/2 days with everything cleaned up and finished on the inside. We could not have had a better experience. It started earlier in the summer when Chris came by to quote and gave us a great quote and promised that it would be done in September and they were right on time. He did not require down payment just pay when job completed. Sean did the final measurements and directed the install team who were excellent. They worked on two of the hottest days of the year. We have had windows replaced in previous homes and Douglas windows did the best job from start to finish. Thanks Chris, Sean and all others at Douglas windows, we will recommend you to our neighbours and friends.

John W. Date published: September 24, 2015


Thank you


We had 6 windows replaced by Douglas window.The windows look great.The price was good and the installers were great.I would recommend this company to anybody who thought of getting windows.

Gary and Carol D. Date published: September 24, 2015


Thank you


Great Experience throughout the whole process of replacing our front Door. Pleasure to deal with.

Larry B. Date published: August 24, 2015


Thank You Douglas Window’s & Staff… :-)


Yesterday, we had 3 – 2 nd floor windows installed on the project we are working on and we are very happy with the customer service, as well the entire job Douglas Windows staff did for us. Our 2nd floor windows are now safe and made of excellent quality!! The staff at Douglas Windows even did a great clean up job, where other windows I had done by another company, we found nails and screws left all over afterwards.. We are happy to say this didn’t happen by Douglas Window’s Staff. They even at last minute, capped around our door for a good price From the beginning of our window journey starting at the Home Show, through to the end, when our windows were installed, we found complete knowledgeable Douglas Window staff, with great professionalism & attitude towards their clients, especially by Sean, Ken & Mary & all the staff. Very Happy and would recommend Douglas Windows’

Stevie P. Date published: July 12, 2015


Fantastic experience!


Had a fantastic experience and we’re thrilled with the final product. The whole team helped a time-sensitive and challenging project come together seamlessly. Chris/Adam & Spencer worked SO hard and did a fantastic job. Would highly recommend and use again.

Shawn V. Date published: July 12, 2015




The people at Douglas Windows are great professionals. We replaced all our windows last year and both doors. The installers were very polite and friendly. They adjusted the time frames around my shift working schedule, and our busy lifestyle. The finished product is amazing. I have referred now 3 of my friends to them as I was so please. Thanks again, this past winter I was a lot warmer thanks to the new windows.

Cheryl Y. Date published: June 19, 2015


Great Service!


Great customer service before, during and after installation of our bay window. Love the product. Will definitely shop again at Douglas Window & Door.

Caroline K. Date published: May 14, 2015


Such a great experience.


The other companies we talked to just handed us a quote and left – we definitely didn’t get that treatment from Douglas Windows and Doors. Chris was quick to respond to emails, flexible in setting up an appointment and when we finally met he talked to us about everything! He helped us pick the perfect door (and was really good with adapting to our budget, didn’t feel awkward at all). Only three weeks later our beautiful door was installed. They were fast, it was perfect and they left the place spotless. Amazing service from everyone we spoke to in the office and doing the install. It couldn’t have gone smoother and we’re thrilled!

Katie S. Date published: May 14, 2015


Thank you!


The moment we entered the showroom on Hamilton Rd. quality was evident as was “personal customer service”. Chris answered all of our questions without hesitation and we did not feel pressured. Removal of the old door and installation of the new door went very smooth and the finished product is aesthetically pleasing to the eye. For the rest of our windows we, no longer, have to search for a company competent in sales and installation. Thank you to all at Douglas Window and Door. Joan and Bill

Joan and Bill W. Date published: April 27, 2015


Excellent service and quality!


I Purchased a kitchen window from Douglas Window & Door last year at the home show. Everything they promised, they did. Over a year later, I am still getting compliments on the kitchen window from neighbours, friends, and family. I was given a quote at that time for my livingroom window and back patio door with a guarantee of price for one years time. I was so happy with Douglas Window & Door that I had them back this year to order and install the livingroom window and patio door. The workers and office staff always deliver as promised! I was given the price quoted a year ago. I am so happy with the look and quality of my windows and patio door that I will only hire Douglas Window & Door from now on. Thank you so much Cory and Sean for the excellent workmanship!!.

Bobbie K. Date published: April 15, 2015


Highly recommend


Great knowledgeable staff and service.

Mark B. Date published: March 21, 2015




I hired Douglas Windows to replace a number of windows and a couple of doors. It was done as promised. The front door is traffic stopper, added extra value to my home. Chris came to my house to give me an estimate and I have been very impressed how prepared he was. I highly recommend this company to anybody.

Liz V. Date published: February 6, 2015


Chris George and his team were amazing.


I had a number of windows replaced. They were fast and efficient and very conscientious about keeping the work area clean and safe. Mary followed up to make sure everything went well. Overall I would highly recommend this company if you are looking for windows and doors.

Cheryl M. Date published: January 24, 2015


Great Experience!


Douglas Windows & Doors did a fantastic job! From the initial meeting to the instillation, Chris and his team were both knowledgeable and professional.

Mark C. Date published: March 12, 2014


Great work done by trained professionals


My fiancee and I are very pleased with our new windows. The installers were very polite and efficient. They left no mess behind and even took the extra time to help us properly prevent drafts from coming in from our older windows. Our overall experience with Douglas windows and doors inc. was great.

Julie V. Date published: April 03, 2014


Wonderful service


Very happy with my new windows. Install was only took a few hours for 5 windows. Very well insulated, made a huge difference this winter. I would recommend Douglas windows and Doors to everyone.

Jennifer P. Date published: March 28, 2014


Highly Recommend!


We were really happy with the service we received as well as the quality of the door and the installation job. It was a pretty flawless experience and we would definitely go back to Douglas Window and Door.

Derek B. Date published: March 25, 2014




Hi I just want to say the company is great. The guys that installed them where super… I would have them again thanks all you at Douglas windows. Thanks Janice

Janice H. Date published: March 25, 2014


Extremely satisfied!


Our experience with Douglas Window & Door was great! Despite the fact that we asked so many questions and didn’t quite know what we wanted, they were very patient & accommodating! The installation process was very well done and the results included a beautiful new front window & door! Thanks!

Joan T. Date published: March 12, 2014


Mr. Tran


An attempted burglary at my house resulted in a broken window. Chris and his team were very quick at responding to my emergency. Within a hour Chris was over to my house to board up the broken window and to clean up the mess from the broken glass. Chris measured and ordered the new window right away and came and did the installation as soon as the window was made. Thank you Douglas Windows and Doors for a job well done and helping keep my family safe!!!!

Minh T. Date published: March 06, 2014


Wonderful and friendly service


I found the service from the sales rep right down to the installers where up front friendly professional. and where patience with my needs. all this resulted in a beautiful product. thank you

Nelly C. Date published: March 04, 2014


Amazing service


I am so pleased with my experience with Douglas Windows. Steve was very knowledgeable and made everything so easy. The installer Sean was friendly and efficient and left everything nice and tidy. It is like having a brand new house with our new windows!

Cheryl M. Date published: February 21, 2014


Everything as promised


From our first contact in the showroom, through the sales visits and calls, to the installation of our windows, everyone at Douglas Window & Door Inc. did a fantastic job. We love our new Strassberger Windows and highly recommend Douglas Window & Door to be your supplier. The whole process went exactly as promised.

Paul D. Date published: March 05, 2014


Great Service!!


Last spring, I bought a retractable screen door from Douglas Window & Door. We are very happy with the quality of the product and the workmanship of the installation. I recommend them for your home improvement needs!

Scott B. Date published: March 06, 2014


Paul and Terry McFalls


Great Customer Experience! We have been pleased with DWD,s from start to finish. Chris, Steve and Shawn work so well together. They are friendly, professional and their pride of workmanship shows in the work they do. We would (and already have) recommend DWD,s to everyone we know. Thank you Paul and Terry McFalls

Terry M. Date published: March 07, 2014


Review Score 4.8/5 based on 34 reviews